Privacy Policy

This Privacy Policy explains how Tripodea ("we", "us", "the platform") collects, uses, stores and protects the personal information of customers and service providers who use our website and services. By using Tripodea, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly, such as your name, phone number, email address, and — for service providers — business details, registered address and identity/license documents submitted during verification. We also collect booking details (travel dates, traveller names, payment status) and any content you submit, such as reviews and enquiry messages.

2. How We Use Your Information

Your information is used to create and manage your account, process bookings and payments, send OTPs and transactional notifications, connect customers with service providers for enquiries and bookings, calculate commissions and payouts, and improve the platform's features and reliability.

3. Payment Information

Payments are processed through our payment gateway partner (Razorpay or Cashfree). Tripodea does not store your full card or bank details on its own servers — this information is handled directly by the payment gateway in accordance with its own security standards.

4. Communication & Third-Party Services

To deliver OTPs and notifications, we share the minimum necessary contact information with our SMS provider (Twilio or MSG91) and email provider (SendGrid or Brevo). Photos, videos and itinerary documents you upload are stored with our media provider, Cloudinary. These providers are only permitted to use your data to deliver the specific service Tripodea has engaged them for.

5. Cookies

Tripodea uses essential cookies and browser local storage to keep you logged in, remember your wishlist, and maintain session state. We do not use cookies to sell your data to third-party advertisers.

6. Data Sharing Between Users

When you make a booking or send an enquiry, your name, phone number and travel requirements are shared with the relevant service provider so they can fulfil your booking or respond to your query. Service provider business details are shown publicly on their profile once Admin-approved.

7. Data Security

We apply reasonable technical and organisational safeguards — including HTTPS encryption across the platform — to protect your data against unauthorised access, alteration or disclosure. No method of transmission over the internet is 100% secure, and we continuously work to improve our safeguards.

8. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the details below, subject to any records we are legally required to retain (such as transaction history for tax purposes).

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy, reach out to us at support@tripodea.com.